Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our service. If you're not completely satisfied with your ElkQR subscription, we offer a 30-day money-back guarantee for new paid subscriptions.

Eligibility for Refunds

• Refund requests must be submitted within 30 days of your initial paid subscription
• Applies to first-time subscribers only
• Account must be in good standing (no violations of Terms of Service)
• Refunds are processed to the original payment method

What's Covered

• Monthly subscription fees for the first month
• Annual subscription fees if requested within 30 days
• Plan upgrade fees when downgrading within the refund period

What's Not Covered

• Renewal subscription fees (only first subscription)
• Add-on services or custom development work
• Accounts suspended for Terms of Service violations
• Partial month refunds for mid-cycle cancellations

Free Trial Terms

Trial Period

• Duration: 14 days from account registration
• Features: Full access to Growth Starter plan features
• No Credit Card: No payment information required to start
• Automatic Expiry: Trial ends automatically after 14 days

After Trial Ends

• Account access is restricted until you choose a paid plan
• QR codes and analytics become inaccessible
• You must upgrade to a paid plan to restore access to your data

How to Request a Refund

Refund Process

• Contact us at hello@elkqr.com with your refund request
• Submit a support ticket through your ElkQR account
• Include your account email and reason for refund
• We will process your request within 5-7 business days

Processing Time

• Refunds are typically processed within 5-7 business days
• Credit card refunds may take 3-5 additional business days to appear
• PayPal refunds are usually immediate once processed

Cancellation Policy

You can cancel your subscription at any time:

• Access continues until the end of your current billing period
• No cancellation fees or penalties
• After subscription ends, QR codes become inaccessible
• You must resubscribe to restore access to your QR codes

Fair Use Policy

Our refund policy is designed for genuine dissatisfaction with our service. We reserve the right to refuse refunds for:

• Accounts that violate our Terms of Service
• Excessive or abusive refund requests
• Suspected fraudulent activity

Contact Us

If you have any questions about our refund policy or need assistance with your refund request, please contact us:

• Email: hello@elkqr.com
• Support Ticket: Submit through your ElkQR account
• Response Time: Within 24 hours during business days

We will do our best to assist you and ensure your satisfaction with ElkQR.