Frequently Asked Questions

ElkQR is an enterprise-grade dynamic QR code platform that lets you create, manage, and track QR codes with advanced features. Unlike basic QR generators, ElkQR provides dynamic QR codes that can be edited after printing, comprehensive analytics, team collaboration, and bank-level AES-256 encryption.

With support for 18 QR code types (URL, PDF, Multi-link, Video, vCard Plus, Feedback, Menu, Payment, and more), unlimited scans, custom domains, bulk creation, and automatic malware protection, ElkQR is built for businesses that need reliable, secure QR code management.

ElkQR offers a 14-day free trial with full access to all features. After the trial, you'll need a paid subscription to continue using the platform.

Unlike free QR generators that only offer static codes, ElkQR provides dynamic QR codes with editing capabilities, unlimited analytics, team collaboration, custom domains, and enterprise-grade security. We also offer a 30-day money-back guarantee if you're not satisfied.

QR codes are used across industries for marketing, customer engagement, and operations. Common use cases include restaurant menus, product packaging, business cards (vCard Plus), event tickets, feedback collection, promotional coupons, WiFi access, and app downloads.

With ElkQR's dynamic codes, businesses can update content in real-time, track scan analytics (location, device, time), collect customer feedback, create multi-link landing pages, share PDFs and videos, and integrate with existing systems via API.

Free QR generators only create static codes that cannot be edited after creation and provide no analytics. ElkQR offers dynamic QR codes that can be updated anytime, comprehensive scan analytics, file hosting (PDFs, images, videos), team collaboration, custom domains, malware protection, AES-256 encryption, GDPR compliance, and unlimited scans. These enterprise features require infrastructure and ongoing costs, which is why ElkQR is a paid service with a 14-day free trial.

Yes. ElkQR offers extensive customization options including custom colors (foreground and background), logo upload, different QR patterns and corner shapes, error correction levels, and multiple download formats (PNG, JPEG, WebP, SVG). You can also add password protection, set scan limits, schedule QR codes to work only during specific dates, and add UTM parameters for marketing tracking.

Yes. We offer a 30-day money-back guarantee, no questions asked. If you're not satisfied with ElkQR for any reason, simply contact us within 30 days of your purchase for a full refund. We also provide a 14-day free trial so you can test all features before committing.

Yes. You can cancel your subscription anytime from your account settings. Your access to all paid features continues until the end of your current billing period. There are no cancellation fees or penalties.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay) and PayPal. All payments are securely processed through Paddle.

No. There are no setup fees, hidden charges, or additional costs. You only pay the subscription price shown on our pricing page. Note that your credit card provider may charge international transaction fees, which is outside our control.

Yes. ElkQR uses bank-level AES-256-GCM encryption for all data at rest and TLS encryption for data in transit. We also offer two-factor authentication (2FA) for all accounts and maintain complete audit trails for 3 years.

All data is hosted in the European Union (Amsterdam, Netherlands) and never leaves the EU, ensuring full GDPR compliance.

Yes. Every URL submitted to ElkQR is scanned using Google Web Risk API for malware and phishing threats before the QR code is created. This protects you and your customers from malicious links.

All ElkQR data is hosted in the European Union (Amsterdam, Netherlands) on DigitalOcean infrastructure with Cloudflare CDN protection. We never transfer your data outside the EU, ensuring GDPR compliance.

Yes. ElkQR is fully GDPR compliant with EU data residency, consent management, data export capabilities, and the right to deletion. Visit our GDPR page for complete details.

Yes. All ElkQR codes are dynamic, meaning you can edit the content, destination URL, and design at any time without changing the QR code itself. Your printed QR codes will always work even after updates.

No. Your QR codes remain active as long as your subscription is active. We also provide a 30-day grace period after trial expiration before any deletion occurs.

Yes. ElkQR supports custom domains with automatic SSL certificates via Let's Encrypt. You can use either A records or CNAME records for DNS setup.

ElkQR supports 18 QR code types including: URL, PDF, Multi-link, Images, Video, App, Audio, Coupon, Event, vCard Plus, Landing Page, Feedback, Menu, Booking, Business, WiFi, Payment EPC (European bank transfers), and PayNow (Singapore payments).

ElkQR generates QR codes in PNG, JPEG, WebP, and SVG formats. PNG is best for web with transparent backgrounds, JPEG for smaller file sizes, WebP for excellent compression, and SVG for infinite scalability.

Yes. ElkQR supports bulk QR code creation via CSV upload, allowing you to create hundreds of QR codes at once with all URLs scanned for malware protection.

Yes. ElkQR provides a REST API with scoped API keys for integration with your own applications. API documentation is available in your account dashboard.

ElkQR provides comprehensive analytics including total scans, scan locations (city/country), device types, browsers, operating systems, and scan times. Analytics are unlimited and stored indefinitely.

Yes. You can download analytics data directly from the analytics page for each QR code. The export includes scan data, locations, devices, browsers, and timestamps in CSV format.

Yes. ElkQR supports team collaboration with two permission levels: Editor (can create, edit, and delete content) and Viewer (view-only access). You can also control access to specific QR codes, folders, and custom domains.

The number of workspaces depends on your plan. Each workspace has its own unique encryption key for additional security and allows separate team member access.