You added your custom domain, configured DNS, and waited. Now you type your domain in the browser and... nothing. Or it goes somewhere else entirely. DNS can be tricky - here's how to fix it.
Warning
You must configure DNS FIRST before adding the domain in ElkQR. If you added the domain before pointing DNS, remove it and start over.
| Check | Expected Value |
|---|---|
| A Record | 64.225.81.205 |
| Or CNAME | hq.elkqr.com |
| Propagation time | Up to 48 hours |
| Verification tool | whatsmydns.net |
Tip
Click 'Check DNS' in ElkQR after DNS changes propagate to re-verify.
| Issue | Solution |
|---|---|
| SSL not ready | Wait 10-15 minutes after DNS verification |
| Browser shows old cert | Clear browser cache or try incognito |
| Mixed content | Ensure all links use https:// |
| Issue | Solution |
|---|---|
| Wrong IP address | Point to 64.225.81.205 not old server |
| Wrong CNAME | Point to hq.elkqr.com not app.elkqr.com |
| Conflicting records | Remove duplicate A or CNAME records |
| Cached content | Clear cache: Ctrl+Shift+R (Cmd+Shift+R on Mac) |
Still facing difficulties?
Click here to contact our support team for assistance
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