You enter your email and password. Click login. "Invalid credentials." You try again, more carefully this time. Same error. Your QR codes are live, your campaigns are running - you need to get in. Let's fix this.
| Check | Fix |
|---|---|
| Typo in email | Double-check email spelling |
| Caps Lock on | Passwords are case-sensitive |
| Forgot password | Use 'Forgot Password' link to reset |
New accounts must verify their email before logging in.
| Check | Action |
|---|---|
| Inbox | Look for 'Verify your ElkQR account' email |
| Spam folder | Search for 'elkqr' or 'hello@elkqr.com' |
| Resend | Try signing up again with the same email |
| Cause | Solution |
|---|---|
| Payment failed | Click Billing in the sidebar and update payment method |
| Policy violation | Contact hello@elkqr.com |
| Inactive account | Contact support to reactivate |
| Issue | Solution |
|---|---|
| Lost authenticator | Use backup codes (format: XXXX-XXXX, e.g., AB12-CD34) |
| Codes not working | Check phone time is correct (sync to network) |
| Completely locked out | Email hello@elkqr.com for manual verification |
Still facing difficulties?
Click here to contact our support team for assistance
Get Extension