Your credit card expired. The bank issued a new one with different numbers. You want to switch to a company card. Paddle handles all our payments, so you'll update your card through their secure portal.
Check your inbox for emails from Paddle (paddle.com) about your ElkQR subscription. Click the Manage Subscription link in any Paddle email to access the customer portal where you can update your credit card or payment method.
| Reason | What to Do |
|---|---|
| Card expired | Update to new card via Paddle portal |
| Payment failed | Check card has funds, update if needed |
| Switch cards | Add new card in Paddle portal |
Tip
Can't find your Paddle email? Contact support@elkqr.com and we'll send you a direct link to manage your subscription.
Still facing difficulties?
Click here to contact our support team for assistance
Get Extension